Returns & Exchanges

At Robocraze, we stand by the quality of our electronic components and offer a hassle-free 7-day return policy for items that are defective or damaged upon arrival. We ensure a seamless experience to get your projects back on track with minimal downtime.

1

Initiate Request

Log into your account and navigate to 'Order History' to submit a return request or contact our support team with your order ID and photos of the item.

2

Technical Verification

Our engineering team will conduct a remote assessment to verify the technical issue and confirm if the component is eligible under our warranty terms.

3

Secure Packaging

Once approved, securely pack the product in its original anti-static packaging and include all accessories to prevent damage during transit.

4

Refund or Replacement

Upon receiving and inspecting the returned unit, we will process your full refund to the original payment method or dispatch a replacement within 48 hours.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing